Customer care
REFUND POLICY
Last updated: October 6, 2026
Every Maroon Threads piece is printed or embroidered on demand, just for you, after you place your order. Because each item is made to order, we can't accept returns or exchanges for change of mind or incorrect size selection. Please check the size guide on each product page before ordering.
Defective, damaged, or misprinted items
If your order arrives defective, damaged, misprinted, or isn't the item you ordered, we'll make it right with a free replacement or a full refund.
To request a replacement or refund:
- Email us at hello@maroonthreads.com within 30 days of delivery.
- Include your order number and clear photos showing the issue (and the shipping label, if the package was damaged).
- We'll review your request and reply with next steps. In most cases you won't need to send the item back.
If we do ask you to send a defective, damaged, or misprinted item back, we'll email you a prepaid return label, so you won't pay any return shipping.
Wrong address or undeliverable packages
Please double-check your shipping address at checkout. If an order is returned to us because the address was incorrect or incomplete, we can reship it once you confirm the correct address; additional shipping charges may apply.
Lost packages
If tracking shows your order as delivered but you can't find it, please check with neighbors and your local carrier first, then contact us and we'll do our best to help.
Cancellations
Because production starts shortly after an order is placed, we can only cancel or change an order if production hasn't begun. Email us as soon as possible at hello@maroonthreads.com and we'll let you know if it can still be changed.
Refunds
Approved refunds are issued to your original payment method. Your bank or card issuer may take several business days to post the refund.
Contact
Questions? Email hello@maroonthreads.com.
See our Shipping Policy.