Customer care

POLICIES

Shipping

Every Maroon Threads piece is made to order and printed or embroidered before it ships. Production takes 2–5 business days.

US delivery is 3–7 business days after production. International delivery is 7–21 business days depending on destination and customs.

Free standard shipping on US orders over $150. Tracking is emailed as soon as your order leaves the facility.

Returns & exchanges

Unworn, unwashed pieces with tags attached can be returned within 30 days of delivery for a refund or size exchange.

Email hello@maroonthreads.com with your order number to start a return. Return shipping is covered on sizing exchanges within the US.

Damaged or misprinted items are replaced at no cost — send a photo within 14 days of delivery.

Privacy

We collect only what's needed to process your order: name, contact details, shipping address, and payment confirmation.

Payments are handled by Shopify's secure checkout. We never see or store your card details.

We don't sell your data. You can request deletion of your information at any time by emailing us.

Terms

All artwork, marks, and the MT monogram are property of Maroon Threads.

Prices are listed in USD and exclude taxes and duties, which are calculated at checkout or on delivery.

Orders can be cancelled or edited within 12 hours of purchase, before production begins.

Contact

Questions about an order, a fit, or a fabric? Email hello@maroonthreads.com and we'll reply within one business day.